Payment, Delivery, and Returns Policy

We strive to ensure a smooth ordering and delivery process for our customers. This policy outlines key details regarding payment methods, shipping, returns, refunds, and more. Please read it carefully before placing an order on our website.

  1. Payment Methods

We accept the following payment methods:

  • Credit Cards: Visa, MasterCard, RuPay, etc.
  • Debit Cards and Net Banking: All major Indian banks
  • Mobile Wallets: Paytm, PhonePe, Google Pay, Amazon Pay, etc.

Online payments are processed through secure SSL gateways integrated with our website.

Please retain the transaction number and details for future reference. Contact our support team immediately in case of any payment-related issues.

  1. Order Confirmation

Once your order is successfully placed, you will receive an order confirmation email and SMS with details of products purchased. Please verify that all information is accurate. Reach out to us for any discrepancies at the earliest.

  1. Shipping Policy

We offer free shipping on orders above Rs. 799. Below this, a nominal charge is applicable.

Delivery timelines:

  • Metros: 2-4 business days
  • Rest of India: 4-7 business days

Delivery may be delayed during sales due to increased volumes. We request your patience.

In case of unforeseen delays, rest assured you will be promptly informed about the status of your delivery.

For out-of-stock items, partial shipments may be dispatched while the balance order follows. 

We reserve the right to pause deliveries to any part of the country, and you are advised to enter your Pin Code accurately during order placement.

  1. Tracking Your Order

Once shipped, you will receive an email/SMS with courier details and an air waybill number to track your package. Alternatively, check the status on your account or our Track Order page by entering your order ID.

  1. Product Safety

We follow stringent quality checks and sanitization protocols for manufacturing and packaging skincare items. Delivery agents are also advised to follow hygienic handling practices in light of COVID-19 risks. Your safety is our priority.

  1. Damages and Discrepancies

Please thoroughly inspect packages before acceptance and state any damages, tampering, or incorrect items on the delivery agent's copy. Refusal is recommended in such cases. Reach out to our support team within 24 hours along with photographic evidence for swift resolution. Post-delivery damages or misplacements are not our responsibility.

  1. Cancellations and Returns

Due to health regulations for cosmetics, we do not accept returns or exchanges. However, reach out to us within 24 hours in case you:

  • Receive an incorrect or damaged item
  • Have concerns regarding product quality or batch

Based on review of provided proofs, we will issue replacements at no extra charge or provide refunds wherever applicable. Cancellations are only possible before order fulfilment.

  1. Refunds

Refunds for eligible returns are issued within 7-15 working days via your original payment method. COD orders are refunded via bank transfers, reflecting in your account in 15 business days. Further queries can be directed to our support team.

We hope this covers your queries on ordering, delivery, returns, and more. Please reach out for any clarification, and we wish you a pleasant shopping experience!