Shipping policy
We offer free shipping on orders above Rs. 899. Below this, a nominal charge is applicable.
Delivery may be delayed during sales due to increased volumes. We request your patience.
In case of unforeseen delays, rest assured you will be promptly informed about the status of your delivery.
Once your order is successfully placed, you will receive an order confirmation email and SMS with details of products purchased. Please verify that all information is accurate. Reach out to us for any discrepancies at the earliest.
We offer standard shipping and expedited shipping options for most orders. The available shipping methods may vary depending on your location and the Products purchased.
- Shipping Times
- Processing Time: Orders are typically processed and shipped within 2 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.
- Delivery Time: Delivery times vary depending on the shipping method selected and your location. Standard shipping typically takes 7 business days, while expedited shipping may take 3 to 5 business days.
- Metros: 2-4 business days
- Rest of India: 4-7 business days
- Delays: While we strive to meet estimated delivery times, shipping delays may occur due to factors beyond our control, such as inclement weather, carrier delays, or other unforeseen circumstances.
- Shipping Costs
Shipping costs are calculated based on the shipping method selected, the weight and dimensions of the package, and the destination address. Shipping costs will be displayed at checkout before you complete your purchase.
- Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking information to monitor the status of your order and estimate the delivery date.
- Product Safety
We follow stringent quality checks and sanitization protocols for manufacturing and packaging skincare items.
- Shipping Restrictions
- P.O. Boxes: We cannot ship to P.O. boxes for certain Products or shipping methods. Please provide a physical address for delivery when placing your order.
- Restricted Locations: Some Products may be subject to shipping restrictions based on legal regulations or carrier limitations. We will notify you if we are unable to ship a Product to your location.
- Order Changes and Cancellations
Once an order has been placed, we are unable to make changes or cancel the order. If you need to modify or cancel your order, please contact us as soon as possible, and we will do our best to accommodate your request.
- Lost or Damaged Shipments
If your order is lost or damaged during shipping, please contact us immediately so that we can assist you in filing a claim with the shipping carrier and arranging for a replacement or refund.
- Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at help@thesolvedskin.com.
By placing an order for Products on the Solved Skin Website, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy.