Privacy Policy
Solved Skin respects your privacy and is committed to protecting your personal data. This Privacy Notice explains how we collect, use, share, and protect information about you when you access our website or purchase our skincare products and services. Please read this Notice carefully.
- Scope:
This Privacy Notice applies explicitly to Solved Skin, a brand operated by Prystyn Health and Beauty Private Limited. It governs the collection of information through our website, www.solvedskin.com.
- Personal Information:
Personal data encompasses any information that directly or indirectly identifies an individual. Although the provision of personal data is optional, it may impact our ability to provide certain products or services. We collect personal data from various sources, including direct user input, automatic data collection, and third-party sources.
- Types of information We Collect:
We collect two types of data and information from you:
- Personal Data: This includes data that identifies you as an individual, such as your name, postal address, email address, phone number, credit card number, and other identification details required to provide our services to you.
- Non-personal Data: This refers to information that does not directly reveal your specific identity, such as browser information, pages accessed, online ads you clicked, device type, demographic data, shopping preferences, etc. If we combine this data with personal data, we treat the combined information as personal data.
4.Collection and Use of Personal Data:
We collect personal data in relation to the products and services you inquire about or purchase through our website. We also collect information directly from you through order forms, contracts, surveys, website activity logs, and any communication with us via emails, telephone calls or other means.
We collect and use this data for purposes such as:
- Processing your orders and delivering our products and services
- Improving user experience on our website
- Managing your account registration and developing your user profile
- Personalizing content and offerings as per your preferences
- Communicating with you about orders, products, services, offers, surveys, and events
- Responding to your inquiries and customer service requests
- Sending marketing communications and newsletters (you can opt out anytime)
- Analyzing website usage metrics and statistics
- Detecting and preventing fraud and unauthorized access
- Complying with legal obligations
- Collection and Use of Non-Personal Data
As you navigate through our website, we may automatically receive and record technical information about your visit. This non-personal data helps us analyze browsing actions and patterns to enhance your online experience. We may use this information to:
- Customize website content and layout
- Understand usage trends to improve navigation
- Gather demographic data about our visitors
- Monitor website performance indicators
- Enhance security safeguards
- Special Categories of Personal Data:
On occasion, we may collect health-related data, such as allergies or skin type, with your explicit consent. This information helps us tailor ads and promotions to your needs. We handle such sensitive data responsibly and solely with your permission.
- Children's Privacy:
Our website is designed for adults, and we do not knowingly collect information from children under 18 years. If you are under 18, please seek adult assistance for any intended purchases on our website.
- Sharing Personal Data:
We share your personal data within the Solved Skin group and with selected third-party service providers. These providers assist in functions like website operation, data analysis, customer service, and promotions. Data may also be shared with the brand owner, Prystyn Health and Beauty Private Limited, and other third parties for marketing and promotional purposes.
- Legal Disclosure:
We may disclose personal data to comply with legal obligations, respond to government investigations, or protect against fraud or security vulnerabilities. Your data's confidentiality remains a priority in such instances.
- Data Retention:
We retain personal data for as long as necessary to fulfill its purpose, handle complaints, and improve user experience. We actively review and securely delete or anonymize data when it's no longer required.
- Data Protection and Security
We are committed to keeping your personal data safe and secure. Our safeguards include:
- SSL encryption of data transmission
- Strong password policies and access controls
- Restricting access to sensitive data
- Regular software updates and IT security audits
- Secure file disposal practices
However, no method of online data storage can guarantee 100% security. If you suspect unauthorized access or use of your data, please contact us immediately.
- Cookies and other Website Tracking
Our website utilizes first-party and third-party cookies, beacons, tags, and scripts. These are used to provide website functionality, gather analytics about visitor behavior, store user preferences, enable social media sharing, and enhance advertisements.
- Links to Third-Party Sites
Our website may contain links redirecting you to websites operated by other companies including social media platforms. If you visit those sites, we encourage you to review their privacy policies which may differ from ours. We do not control information provided to or gathered by third parties.
- Contacting Solved Skin:
If you have questions, concerns, or wish to file a complaint about our data processing, contact our Legal and Compliance Officer at the address provided on our website or email us at: help@thesolvedskin.com.
- Privacy Notice Updates:
This Privacy Notice is regularly updated to reflect customer feedback and changes in our services. Any revisions become effective upon posting on our website. Your continued use of our services implies acceptance of the updated Notice.
- Consent Amendments; Law:
By using our website, you consent to the terms of this Privacy Notice and the management of your data by Solved Skin. Any changes will be prominently posted, and your continued use implies acceptance. This Notice is governed by Indian law, with exclusive jurisdiction in Mumbai.
Thank you for choosing Solved Skin. Your trust is of utmost importance to us, and we are dedicated to ensuring the security of your privacy while delivering an exceptional skincare experience.