Refund policy

Returns & Exchanges


We want you to be completely satisfied with your purchase and strive to provide high quality products and excellent customer service, alongside a smooth ordering and delivery process for all of you. This policy outlines key details regarding payment methods, returns, refunds, and more. Please read it carefully before placing an order on our website. If you receive a damaged, spilt, or defective product, please review the following guidelines for returning or exchanging it.

  1. Payment Methods

We accept the following payment methods:

  • Credit Cards: Visa, MasterCard, RuPay, etc.
  • Debit Cards and Net Banking: All major Indian banks
  • Mobile Wallets: Paytm, PhonePe, Google Pay, Amazon Pay, etc.

Online payments are processed through secure SSL gateways integrated with our website.

Please retain the transaction number and details for future reference. Contact our support team immediately in case of any payment-related issues.

  1. Returns & cancellations:

Due to health regulations for cosmetics, we do not accept returns or exchanges. However, reach out to us:

- The Product is damaged, spilled, or defective upon receipt

- The Product is unused and in its original packaging

Based on review of provided proofs, we will issue replacements at no extra charge or provide refunds wherever applicable. Cancellations are only possible before order fulfilment.

  1. How to Request a Return or Exchange

To request a return or exchange of a damaged, spilt, or defective product, please follow these steps:

  1. Contact Us: Send an email to our customer support team at help@thesolvedskin.com within 1-3 days of receiving the Product. The product must be returned within 7 days from the date of delivery. Please include your order number, a description of the issue, and any relevant photos or documentation.
  2. Return Authorization: Our customer support team will review your request and provide you with instructions for returning the Product, if applicable. Do not return the Product without authorization from our team.
  3. Return Shipping: If a return is authorized, you will be responsible for shipping the Product back to us. We recommend using a trackable shipping method and ensuring the package for its full value.
  4. Inspection and Refund/Exchange
  5. Inspection: Once we receive the returned Product, we will inspect it to verify the reported issue. If the Product is confirmed to be damaged, spilt, or defective, we will proceed with the refund or exchange.
  6. Refund: If you are eligible for a refund, we will issue a refund to the original method of payment within 10-15 business days. Shipping charges are non-refundable.
  7. Exchange: If you are eligible for an exchange, we will ship a replacement Product to you at no additional cost, subject to availability.
  8. Contact Us

If you have any questions or concerns about our Return & Exchange Policy, please contact us at help@thesolvedskin.com.

By purchasing Products from the Solved Skin Skincare Website, you acknowledge that you have read, understood, and agree to be bound by this Return & Exchange Policy.