Clear Skin Commitment Program - Terms & Eligibility
Clear Skin Commitment Programme: Terms & Eligibility
1. What the programme is A 28-day guided routine using the Acne Clear & Protect Kit, with personalised instructions and scheduled support delivered over WhatsApp.
2. Who it's for Persistent, inflammatory acne. Red or painful pimples, pustules, or cystic breakouts. It is not designed for whiteheads or blackheads alone, occasional pimples, acne marks without active breakouts, rosacea, eczema, or milia. If your skin quiz shows the programme isn't the right fit for your concern, we will tell you before you begin and guide you to what is. In that case you are not enrolled in the money-back guarantee, and we will tell you so clearly at that point.
This program is only for customers who haven't ordered from us before. If you have ordered the Rapid Clear Facewash (or any of the kits containing it) from us before, you are ineligible for the program.
3. When your 28 days start Your programme starts on the day you confirm you have begun using the products, not on your order date. This is recorded when you confirm on WhatsApp.
4. What qualifies you for the money-back guarantee All three of the following:
- (a) You completed the skin quiz on WhatsApp before starting
- (b) You submitted your starting photos, front and side, and they were clear enough to assess
- (c) You submitted your Day 28 photos, front and side
You are also asked to follow the routine as we set it out for you and to use only the three products in the kit on your face during the programme. If it becomes clear that the routine was not followed, we may decline a claim, and we will explain why.
5. How the outcome is assessed A member of our team compares your starting photos with your Day 28 photos and speaks with you about how your skin has responded.
We are assessing whether there has been visible or reported progress, which includes fewer active breakouts, reduced redness or inflammation, reduced pain, or breakouts resolving faster. We are not assessing whether your skin is completely clear.
If there has been progress, the claim is declined and we will show you what we are seeing and set out what comes next for your skin.
If there has been no progress, you are entitled to a refund.
6. The two-week continuation Where there has been no progress at Day 28, you may choose to continue the routine for a further two weeks with our support, and be reassessed at Day 42. Your refund entitlement is preserved in full if you choose this. You may also decline and take the refund at Day 28.
7. Claim window and refund Claims must be raised within 7 days of your Day 28. If you have chosen the continuation, within 7 days of your Day 42. Approved refunds are issued to your original payment method for the full ₹1,499 and take 10 to 15 days to reflect. You keep the products.
8. Adjustments during the programme If we change your routine, extend your adjustment phase, or replace the Barrier Repair Gel Moisturiser with the Barrier Repair Intense Moisturiser, your guarantee continues unaffected.
9. What ends your eligibility
- Using other active skincare on your face during the 28 days
- Starting photos that cannot be assessed, where we asked for a replacement and did not receive one
- Photos that cannot be verified as the same person
10. Safety Stop using the products and message us immediately if you experience pain, burning, or significant swelling. We respond to these within 4 hours. This programme does not replace medical care. If you have a diagnosed skin condition or are under a dermatologist's care, speak to them before starting.
11. Your data and photos Photos and quiz answers are used to guide you and to assess your claim. They are not used in marketing without your separate, explicit consent. You may request deletion at any time by messaging us on WhatsApp or writing to help@thesolvedskin.com.
12. One programme per customer.
